Company

1. Where can I find RAM's contact information?

   Sales inquiries and general questions:

   Boston Office
   50 Franklin Street, 4th Floor
   Boston, MA 02110
   Phone: 617 457 7838
   Fax: 610 646 3221
   Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

   Client technical support and invoicing/billing inquiries:
   Des Moines Office
   309 Court Avenue, Suite 244
   Des Moines, IA 50309
   Phone: 515 699 8564
   Fax: 515 699 8575
   Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

2. What sets RAM apart from its direct competitors?

   The product suite addresses each and every stage involved in the fixed asset management process. RAM provides the only product on the market that covers depreciation, state and federal tax, asset budgeting and forecasting, lessee asset accounting, capital project control, document management, inventory control, asset tracking (barcoding and RFID), technical support and maintenance management. RAM is the one-stop solution to all of your fixed asset management software needs.

   In addition to its comprehensive product suite, RAM has 30+ years of experience as a fixed asset management software specialist.

3. How long has RAM been in business?

   RAM was established in 1981, at which time its first fixed asset management product was released.

4. How can I find out about employment opportunities?

   RAM is always searching for new talent. You are welcome to submit your resume and cover letter by snail mail or email. You will be contacted regardless of whether or not there is a suitable position available.
   
   

   Real Asset Management
   Attn: Human Resources
   50 Franklin Street, 4th Floor
   Boston, MA 02110

   Or email This email address is being protected from spambots. You need JavaScript enabled to view it. (Attn: Human Resources)

5. Do you have case studies or industry articles?

   Yes, RAM has several useful resources that may be of interest to you.
   
   

   For client case studies, please click here.

   For industry/research articles, please click here.

6. Can you provide client references?

   Yes, client references are available upon request - please be sure to ask your Account Manager.

7. Is your software developed in-house?

   Yes, each module within the Series4000 product suite was created by, and is maintained by, a team of dedicated, in-house developers. RAM does not outsource development work.

Products

1. How can I arrange a product demo?

   Call 617 457 7838, email This email address is being protected from spambots. You need JavaScript enabled to view it. or click here. Web demonstrations are ideal for contacts, in any stage of the fixed asset management software review process, interested in viewing the software, getting questions answered and discussing project requirements. Web demos are conducted using the services of GoToMeeting. Upon confirmation of a date/time, a conference call number and online meeting link will be sent to you via email. Onsite demonstrations can also be arranged upon request.

2. How can I obtain product literature?

   Call 617 457 7838, email This email address is being protected from spambots. You need JavaScript enabled to view it. or click here. Product literature will be sent in PDF format to the email address provided. If you wish to receive hard copies by snail mail, please indicate so in the text box provided.

3. How can I request a price quote?

   An Account Manager will need to collect some basic information on your project in order to provide an accurate cost proposal. Please call 617 457 7838 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to initiate contact with an Account Manager today.

4. Can I speak with an account manager to discuss my project requirements?

   Yes, please call 617 457 7838 to be connected with an Account Manager. Alternatively, email This email address is being protected from spambots. You need JavaScript enabled to view it. and an Account Manager will contact you by phone the very same day.

5. We are a massive, global organization; is your software robust enough to accommodate our unique requirements?

   Yes. In fact, RAM actually specializes in large-scale, multi-site, global implementations.
   
   

   If, like RAM, your organization operates in many different countries, international accounting features are imperative; with an increasing focus on corporate governance regulations, this requirement is becoming even more prevalent. Designed with this in mind, the fixed asset accounting module incorporates a wide range of international accounting features including multi-book, multi-currency and multi-lingual functionality and complies with both US and European accounting standards.

   Multi-book
   
   Core asset information can be shared across any number of books with different sets of figures, enabling compliance with both local and group depreciation policies. Information such as analysis codes, descriptions, acquisition and capitalization dates can remain constant across all books, while details like asset life, depreciation rules and residual values can be book dependant.

   Transactions such as full or partial disposals, transfers and asset splits can be applied across all books. Asset relifes and revaluations are book-specific.

6. I am interested in reviewing your software; now what?

   Simply call 617 457 7838 to arrange a convenient date and time for a web or onsite product demonstration. Alternatively, submit a web demo request and an Account Manager will contact you shortly.

7. If I start off with a five-user license, can I add additional users down the road?

   Yes. Organizations can purchase additional licenses at any time. Please speak with an Account Manager to obtain licensing costs.

8. Do you have asset tagging and barcode scanning capabilities?

   Yes, please visit this page for detailed information.

9. Does the software have built-in report writers?

   Yes. Each module has a powerful, built-in report writer with which hundreds of standard and user-definable reports can be produced. Unlike other fixed asset management software products, Series4000 eliminates the need for third party report writers. Please visit the individual product pages for more detailed information on each module's reporting and forecasting capabilities.

10. Can the asset accounting module accommodate US tax, SOX, GAAP, GASB, IFRS and IAS requirements?

    Yes, it fully accommodates all of the above. For specific information on US tax compliance.

11. Is it possible to import data from my existing system into a RAM module?

    Yes. With RAM's Data Import Wizard, raw data (in a range of formats) can be directly imported into our asset accounting, inventory management and project management modules. This tool offers a simple way to import new assets and update existing ones. The Data Import Wizard saves users a significant amount of time by eliminating the need to manually enter each asset into the system.

12. Can your software accommodate multi-currency organizations?

    Yes.  Each accounting book can be independently configured to meet international accounting regulations. The software allows organizations with international locations to manage assets in a centralized register along with their US-based assets.

13. Do your products link in with one another?

    Yes. All the modules within the  product suite utilize one central database.

14. What General Ledger systems can the asset accounting module link in with?

    It has the ability to link in with several leading general ledger products including Sage, Sage/ACCPAC, CODA, PeopleSoft, Oracle, SAP, GEAC, Lawson, MFG Pro, JD Edwards, Great Plains and many others.

Services

1. Do you provide ongoing technical support?

   Yes. RAM employs a dedicated and knowledgeable Technical Support team available to resolve client's issues and assist with questions quickly and easily. This courteous and professional team is on call 10 hours a day; unlimited email and telephone support are available for all trained users, Monday through Friday from 8AM - 6PM CST. All cases are logged, response times are issued and the case is assigned to a Technical Support consultant who then manages the process to its conclusion. Please visit this page for more detailed information on RAM's Technical Support services.
   
   Technical Support contact information:
   Phone: 515 699 8564
   Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

2. Do you provide product training?

   Yes. RAM conducts comprehensive training programs for both new and experienced users. Tailored, onsite or online training courses are offered for one-on-one and group settings. Initial training takes place onsite with the client following project implementation. Comprehensive training agendas are followed for each module.
   
   RAM's consultancy team conducts a range of practical training programs to ensure that clients benefit from all features and functionality contained within their application. Courses cover the full range of modules at all skill levels. Please visit this page for more detailed information on RAM's training programs.

3. Who installs the software?

   Web-based and client/server projects are installed by RAM's team of implementation consultants. The assigned consultant will travel to the client site to implement and configure the software and provide training.

   Stand-alone systems are installed remotely. Clients are assigned an implementation consultant who facilitates the installation process from beginning to end. Online training courses are conducted upon completion of the installation.

4. Do you provide software upgrades?

   Yes. Product upgrades are issued electronically via CD or clients can request access to RAM's FTP site.

5. Do you have asset appraisal and valuation services?

   Yes. RAM has a business partnership with CBIZ Valuation Group, LLC, one of the largest accounting and valuation services companies in the U.S.

Technical Questions

1. What databases does your system support?

   Oracle or Microsoft SQL Server.

2. What operating systems does your software support?

   Microsoft Windows 2000 (SP2), XP, Vista, Linux, Unix and Sun Solaris.

General

1. What are the benefits of implementing fixed asset management software?

   There are endless reasons as to why every company should have a proper fixed asset management system in place. Asset management is a fundamental business process. It determines corporate value and has a direct impact on profitability.
   
   Please visit this page for three complete research articles outlining plenty of ways in which your company will benefit from implementing a fixed asset management software package.

2. What are the benefits of conducting frequent physical audits?

   There are several ways in which your company will benefit from conducting frequent physical audits. Major improvements concerning security and insurance costs will be most apparent.