Problem Reporting Software and Helpdesk Control – Help4000

Real Asset Management International's (RAMI) Help4000 software is a problem reporting software tool with a centralized database used to record reports of all issues relating to fixed assets and inventory items. Organizations that record and accurately manage their fixed assets understand the importance of extending that management to other items of value, such as software.

Help4000 provides active support to business facility users by providing centralized procedures for handling issues that arise. A knowledgebase assists with identifying a solution and automatically generates actions to be taken. Cases can be escalated to other departments and tracked through to completion.

Features & Benefits of Problem Reporting Software

Store a complete history of each user's past problems and the solutions used to resolve them.
Generate automatic action plans and schedule escalations.
Elect to have emails and e-faxes automatically distributed.
Manage Service Level Agreements (SLA) for suppliers and independent service providers.
Record 'Cases' for the purpose of notifying colleagues about existing issues with a particular item.
Utilize direct links to RAMI's fixed asset and non-capitalized asset registers.
Produce a full range of standard and customized reports.
Login with a valid username and password combination prior to accessing the database.
Establish individual or group access rights for security purposes.
Fully integrates with RAMI's fixed asset register.

Real Asset Management International strives to maintain its high standards within the software industry and has received the following accreditations: