Pointserve optimizes its fixed asset processes with the help of Real Asset Management International (RAMI)

Leader in Enterprise Service Optimization (ESO) solutions abandons its fixed asset management system for Real Asset Management International’s (RAMI) Asset4000.

Pointserve is a leading provider of Enterprise Service Optimization (ESO) solutions that enable companies to enhance the economic performance of their entire service supply chain. Established in 1996, Pointserve offers clients quick, concrete return-on-investment and a solid competitive edge.

Pointserve purchased a fixed asset management system from one of RAMI’s competitors back in 2000. However, the system’s user reports were so complicated to write and difficult to manipulate that only someone with detailed technical expertise could produce them. In addition, it was not even possible to export data into Excel©. “We were very limited with that system. There was absolutely no flexibility and no way to slice and dice the data,” explained Pointserve’s Controller, Robert Conrad. He eventually discontinued use of the system altogether and temporarily reverted back to manual number crunching.

The decision to go with RAMI’s Asset4000 was an easy one after Conrad saw the software in action during a product demonstration. “Asset4000 has superior reporting capabilities, which was my #1 concern. In addition, pricing was very reasonable and then there’s an added bonus of having access to the other Series4000 modules,” Conrad remarked.

Implementation took place during the beginning of March 2006 and just one month later Conrad has seen positive results while preparing for the April 15th tax deadline. He is using Asset4000 to manage about 620 fixed assets, the majority of which is computer equipment. “I now know who has what assets and where those assets are, which makes it very simple to allocate costs all the way down to the department level. This certainly wasn’t possible before. I have also been utilizing special reports to produce data for the company’s leases and property taxes,” Conrad commented. Prior to purchasing fixed asset management software from RAMI (Asset4000) many of Pointserve’s assets were unaccounted for due to unrecorded transfers and disposals; consequently, any data produced was very inaccurate. Now with everything up to date in the new system, Conrad has found that the quality of the data he is able to generate does not even compare to before. Conrad continued, “As far as support goes, I couldn’t be more pleased. My consultant was very knowledgeable and was able to tailor the system to my specific needs. She’s the best I have seen in a position like that.”

Expansion is certainly on the cards for Pointserve. The company expects to go public within the next year and as a result, Conrad projects it will double in size and sales volume within about two years. Inevitably, the asset base will grow significantly. “I see a great deal of opportunity in RAMI’s Series4000 suite. As we grow, so will our need for some of these other modules, specifically Lease4000,” Conrad concluded.

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