Hello Rhonda, one our support team will contact you to investigate further. A slow system will not be a software issue but could be down to your IT infrastructure, resource management, firewalls, or transaction speeds between the server and client. We can work with your IT team to resolve this. Nicola, Client Support
Sorry you have found support time slow on occasion. RAM aims to respond to urgent support queries within one working day. I am pleased to inform you that RAM now has a 24/7 support portal which will enhance your support experience: https://mymri.force.com/ClientPortal/login. If you experience any issue again, please contact firstname.lastname@example.org.
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