RAM's Technical Support

 

RAM’s dedicated and knowledgeable Technical Support Team is available to resolve issues and assist with any questions. All cases are logged, response times are issued, and the case is assigned to a Helpdesk consultant who then manages the process to its conclusion.

Unlimited email and telephone support are available for all modules.


Benefits of RAM's Technical Support Service

  • Product enhancements are released twice yearly at no additional expense as outlined within the client’s annual maintenance agreement.
  • Updates on tax facilities are in accordance with changes to state and federal tax guidelines.
  • Product upgrades can be issued to the client electronically.
  • Clients have access to RAM’s FTP site which can be used to assist with data transfer.
  • All documentation is scanned and held electronically to assist with client management.

Real Asset Management support will be closed on the following dates

Monday, Feb 19 – President’s Day
Monday, May 28 – Memorial Day
Wednesday, July 4 – Independence Day
Monday, Sept 3 – Labor Day
Thursday, Nov 22 – Thanksgiving
Friday, Nov 23 – Day after Thanksgiving
Monday, Dec 24 – Christmas Eve
Tuesday, Dec 25 – Christmas Day