RAM’s dedicated and knowledgeable Technical Support Team is available to resolve issues and assist with any questions. All cases are logged, response times are issued, and the case is assigned to a Helpdesk consultant who then manages the process to its conclusion.
Unlimited email and telephone support are available for all modules.
Benefits of RAM's Technical Support Service
- Product enhancements are released twice yearly at no additional expense as outlined within the client’s annual maintenance agreement.
- Updates on tax facilities are in accordance with changes to state and federal tax guidelines.
- Product upgrades can be issued to the client electronically.
- Clients have access to RAM’s FTP site which can be used to assist with data transfer.
- All documentation is scanned and held electronically to assist with client management.
Real Asset Management support will be closed on the following dates
Monday, Feb 19 – President’s Day
Monday, May 28 – Memorial Day
Wednesday, July 4 – Independence Day
Monday, Sept 3 – Labor Day
Thursday, Nov 22 – Thanksgiving
Friday, Nov 23 – Day after Thanksgiving
Monday, Dec 24 – Christmas Eve
Tuesday, Dec 25 – Christmas Day